1. Introduction
Compliance Scout ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
2.1 Information You Provide
When you register for Compliance Scout, we collect:
- Account Information: Name, email address, password
- Business Information: Company name, industry, location(s), number of licenses
- Payment Information: Credit card details (processed securely through Stripe)
- Communication: Information you provide when contacting support
2.2 Automatically Collected Information
- Usage Data: Pages viewed, features used, time spent on Service
- Device Information: IP address, browser type, operating system
- Cookies: We use cookies to maintain sessions and improve user experience
3. How We Use Your Information
We use your information to:
- Provide the Service: Deliver weekly compliance reports tailored to your industry and locations
- Process Payments: Handle subscription billing and payment processing
- Communicate: Send service updates, compliance alerts, and account notifications
- Improve Service: Analyze usage patterns to enhance our features and accuracy
- Customer Support: Respond to your inquiries and provide assistance
- Security: Protect against fraud, unauthorized access, and abuse
- Legal Compliance: Comply with applicable laws and regulations
4. How We Share Your Information
We do NOT sell your personal information. We may share your information with:
4.1 Service Providers
- Stripe: Payment processing (subject to Stripe's privacy policy)
- Airtable: Customer database management
- Netlify: Website hosting and serverless functions
- Email Service: For sending reports and notifications
4.2 Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes (subpoenas, court orders)
- Protect our rights, property, or safety
- Prevent fraud or security issues
- Respond to government requests
4.3 Business Transfers
If Compliance Scout is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity. You will be notified of any such change.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmitted via HTTPS/TLS encryption
- Payment Security: We do NOT store credit card numbers (handled by Stripe PCI-DSS compliant)
- Access Controls: Limited employee access to personal data
- Regular Audits: Security assessments and vulnerability testing
However: No method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information:
- Active Accounts: For as long as your account is active
- After Cancellation: Up to 90 days for billing and support purposes
- Legal Requirements: Longer if required by law or legitimate business needs
You may request deletion of your data by contacting us at privacy@compliance-scout.com
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a machine-readable format
- Objection: Object to certain data processing activities
- Opt-Out: Unsubscribe from marketing emails
To exercise these rights, contact us at privacy@compliance-scout.com
8. Cookies and Tracking
We use cookies and similar technologies for:
- Essential Cookies: Required for login and core functionality
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Understand how users interact with our Service
You can control cookies through your browser settings, but disabling them may affect functionality.
9. Third-Party Links
Our Service may contain links to third-party websites (e.g., government sites, regulatory sources). We are NOT responsible for the privacy practices of these external sites. Please review their privacy policies.
10. Children's Privacy
Compliance Scout is NOT intended for individuals under 18 years of age. We do not knowingly collect information from children. If we become aware of such collection, we will delete it promptly.
11. International Users
Our Service is operated in the United States. If you access from outside the U.S., your information may be transferred to, stored, and processed in the U.S. By using the Service, you consent to such transfer.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or prominent notice on the Service. The "Last Updated" date at the top indicates when changes were made.
13. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights:
Email: privacy@compliance-scout.com
Support: hello@compliance-scout.com